With advances such as ticketing apps, in-flight entertainment and improved security measures, airline travel is supposed to be more efficient and less tedious than ever before. However, despite these benefits, many travelers are frustrated with airline travel due to an array of issues that airlines have yet to address.
The first major frustration for airline travelers is airline fees. Many airlines have changed their pricing structure in an attempt to increase their profits. As a result, there is an abundance of surprise fees for items such as baggage, meal service and seat selection. Such fees have led to an overall increase in the cost of air travel, resulting in an undesirable experience for customers.
Another frustrating aspect of air travel is the long security screening times. As early as 2017, airport security lines at peak times took 2-3 hours to clear, resulting in thousands of travelers missing their flights. Increased security measures are necessary, however, authorities should make certain that the measures are properly implemented so it does not delay travelers.
A third issue is airlines’ increasing use of overbooking flights. Overbooking occurs when airlines book more passengers than seats available on a flight or book more seats than allowed. This has been a major issue of contention for travelers as it almost guarantees that certain passengers will not be able to board their flight, regardless of the time they arrived and queued for boarding.
Finally, flight cancellations and delays can be a major source of frustration for airline passengers. Airlines often have to cancel flights due to extreme weather conditions, air traffic control problems and other unforeseen situations. Furthermore, passengers may have to wait extended periods of time for their flights to depart and arrive, resulting in unnecessary trouble and discomfort.
In summary, airline travel can be extremely frustrating when fees pile up, security lines become chaotic and flights are delayed or overbooked. The airline industry needs to prioritize customer satisfaction in order for these frustrations to be eliminated.