Published: Mar 9, 2023
by Gabrielle Pickard-Whitehead
In Small Business News
A new ChatGPT app for Slack has been introduced by Salesforce and OpenAI which will provide instant conversation summaries, research tools and writing assistance directly in Slack.
Built by OpenAI directly on the Slack platform, the ChatGPT app is designed to help millions of companies work more productively. It combines the knowledge found in Slack with the intelligence of ChatGPT, with the aim of empowering Slack users with the information they need to be more productive and make faster progress at work.
ChatGPT App for Slack
Salesforce previously conducted a survey of more than 500 senior IT leaders which revealed a significant majority were prioritizing generative AI for their business within the next 18 months. One third of those surveyed stated that it was a ‘top priority’.
Most of the surveyed IT leaders believe generative AI has the potential to help them better serve their customers, as well as take advantage of data and operate more efficiently. A massive 81% said that generative AI should combine both public and private data sources.
Giving Customers ‘New Superpowers’
In a statement on the Salesforce website, the Chief Product Officer at Slack, Noah Desai Weiss, said: “OpenAI has been a great Slack customer, and we’re even more excited for them to be an amazing Slack partner. The ChatGPT app for Slack deeply integrates the power of OpenAI’s cutting edge large language models into Slack’s conversational interface. There couldn’t be a more natural fit.
“This will give customers new superpowers by helping them tap the collective knowledge of their organization’s channel archives. We’re excited to partner with OpenAI to bring more generative AI powers directly into Slack to deliver productivity efficiencies for everyone.”
Slack ChatGPT Security
The ChatGPT app has been built on top of Slack’s trusted platform, and thus ensures customers have granular controls to safely manage third-party access of their data on Slack. The app will also be available alongside over 2,600 other integrations in the app ecosystem.
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Salesforce, the leader in customer relationship management (CRM) software, announced the launch of ChatGPT, its new application for Slack users.
The new application is powered by Salesforce’s Einstein artificial intelligence platform and provides Slack users with a chatbot experience that makes it easier for teams to access information and take action. The chatbot can be used to search for topics, automate tasks, and query datasets.
The chatbot’s intelligence is provided by Salesforce’s artificial intelligence platform, Einstein. This allows ChatGPT to use natural language processing to understand user intent and provide more relevant responses. ChatGPT has been designed to make it easier for businesses to access data and take action in real time.
Einstein also provides users with personalized suggestions – tailored to the user’s role and experience level. This allows users to quickly find the information they need and act on it.
In addition to the AI capabilities, ChatGPT also provides Slack users with a range of integrations. This includes integrations with popular CRM systems, such as Salesforce, Oracle, and Microsoft Dynamics, as well as popular services such as Trello and Dropbox.
Slack users will also be able to use ChatGPT to access various data sources, including Salesforce reports and dashboards, as well as real-time data such as stock prices. ChatGPT can also be used to quickly search through company archives.
The launch of ChatGPT marks an important milestone for Salesforce, as it continues to expand its presence in the Slack ecosystem. With its advanced AI capabilities and range of integrations, ChatGPT provides users with an easy way to access the information and take action they need.