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In a surprising move, Chick-fil-A has taken note from Starbucks in announcing that it will no longer accept cash payments–– starting in certain states by the end of 2020. The move comes as many restaurants look to limit the spread of germs during the coronavirus pandemic.
Chick-fil-A, the restaurant chain known for its delicious chicken sandwiches and customer loyalty, has made a huge announcement that will undoubtedly make some of its customers unhappy. Starting in certain states by the end of 2020, Chick-fil-A will no longer accept cash payments. This follows Starbucks’ decision to issue similar policies in certain markets around the world.
The company cites health and safety concerns brought on by the coronavirus pandemic as the cause for this change in policy. The company emphasizes the development of contactless payment solutions in an effort to reduce the spread of germs and keep customers and employees safe.
However, not everyone is happy about the announcement. Some customers have expressed their frustration at the inconvenience of not being able to pay in cash. Others are skeptical of the safety measures, citing the lack of proof that cash is in fact a carrier of Covid-19.
At this time, it is unclear which states will be impacted by this policy change. The company is currently in the process of testing the new contactless payment system in select restaurants and will likely make further announcements regarding the changes in the near future.
It is important to note that cash payments are still permitted at this time. However, it is likely that customers will eventually have to adjust to the new contactless payment system. This policy change serves as a reminder that the restaurant industry has had to adjust significantly to the ongoing pandemic and customers may have to make further changes in the future.