FILE PHOTO: The logo of Ford is seen on a 2020 Ford Explorer car at Ford’s Chicago Assembly Plant in Chicago, Illinois, U.S. June 24, 2019. REUTERS/Kamil Krzaczynski
(Reuters) – Ford Motor Co (F.N) said on Wednesday it was extending warranty on clutch and related hardware in 560,000 Focus and Fiesta cars that were reported to have had problems with their six-speed transmission.
The company said it would reimburse any repair charges to customers of its cars built between 2014 and 2016, and offer other owners another chance to get a software update to fix the issue.
The problems with the cars’ automatic transmission DPS6 – made to improve the vehicle’s fuel economy – include a degree of vibration when the transmission is operated at low speed, and a potential for the transmission to default to neutral.
“Ford understands and regrets that many customers have been inconvenienced and frustrated by the performance of the DPS6 transmission,” said Dave Filipe, vice president of powertrain engineering at Ford.
The company declined to reveal how much it would cost to offer the extended warranties.
Reporting by Sanjana Shivdas and Ankit Ajmera in Bengaluru and David Shepardson in Washington; Editing by Shailesh Kuber and Shinjini Ganguli